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Shipping & Returns

Returns Policy

You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping - UK

There are three options you can choose from for UK delivery:

  • Normal UK Shipping option is FREE 1st class royal mail which should be 2-3 normal work days.  For larger orders we may send by Courier at our option.
  • You can select Royal Mail Special Delivery at Royal Mail cost prices dependant on weight with 1-2 day normal work days service.

Please note that the shipping rates for most items we sell are weight-based.  If you add items to your shopping basket a shipping estimate calculator is provided.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Shipping - International

We currently ship to all EU countries.  The rate depends on the country and is displayed at check out.

Please note that the shipping rates for most items we sell are weight-based.  If you add items to your shopping basket a shipping estimate calculator is provided.